Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”) or call +1 (888) 600 5722 (the “IVRBot”) and text to +1 (888) 600 5722  (the “ChatBot”) collectively called the Bot.


When you visit the Site or connect to the Bot, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, postal code, phone number and some of the cookies that are installed on your device. 

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally, we also ask your language choice and your postal code to recommend the nearby three hospitals. When you choose to receive a callback from health care professionals through the Site, we collect certain information from you, including but not limited to phone number.  We refer to this information as “User Information.”

The Bot is an automated system to guide you and requests a user choice of an answer for the presented options and, in some cases, explicit request text input, for example, postal code. Here we call this information as User Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and User Information.


We use your personal information to guide you and provide details for latest updates, self-assessment, self-isolation and preventive tips.  This information is used for analytics and to inform health providers to ramp up the staff.

We use the Device Information that we collect to help us screen connections (in particular, your IP address), and more generally to improve and optimize our Site and Bot and in some cases to throttle requests from malicious activities.


We share your Personal Information with third parties as described below.  For example, we use your phone number, name or area code to connect our partners who are health care practitioners and they will be able to navigate you through COVID19 related symptoms and direct you for the next steps.

Finally, we may also share your Personal Information to comply with applicable laws and regulations.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you connect us through the Site and the Bot, we will maintain your Personal Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 19.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:


©2020 by COVID-19 Information Line. Proudly created by bunch of volunteers! With love, maple syrup, and plenty of apologies from Canada to the rest of the world.